Refund & Cancellation

At Originz, we want you to love what you wear. If something isn't quite right, we offer a transparent and fair refund and exchange process. This policy outlines how cancellations, returns, and refunds work, along with clear timelines.

1. Order Cancellation

Before Shipment

You may cancel your order any time before it has been shipped from our warehouse by contacting us at info@originz.store or via the Contact page. We will process the cancellation and initiate a refund (for prepaid orders) within the timelines below.

After Shipment

Once an order has been shipped, it cannot be cancelled. However, you may refuse delivery, in which case the package will be returned to us and treated as a return (subject to terms in Section 2).

2. Returns and Exchanges

We accept returns and exchanges within 7 days of delivery, subject to the following conditions:

• The product must be unused, unwashed, and in its original condition
• All original tags, labels, and packaging must be intact
• Proof of purchase (order number) must be provided
• The product must not be from the non-returnable categories listed below

Non-Returnable Items

• Innerwear, lingerie, and intimate apparel
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Items damaged by the customer post-delivery
• Items with broken tags, washed garments, or evident wear

3. How to Initiate a Return

1. Email us at info@originz.store within 7 days of delivery with your order number, item details, and reason for return.
2. Our team will respond within 24–48 hours with a return authorisation and pickup instructions.
3. For most pincodes, we offer reverse pickup. In areas where pickup is unavailable, you may need to ship the item back to us — courier charges will be reimbursed for genuine quality issues.
4. Once we receive the item and verify its condition, we will process your refund or exchange.

4. Refund Timelines

Below are the standard timelines for refund processing once a return is approved:

For Cash on Delivery (COD) orders, refunds are issued via UPI or bank transfer. We will request your UPI ID or bank account details over email or phone before processing.

5. Refund Method

• Prepaid orders (UPI): Refunded to the original payment method (UPI account)
• COD orders: Refunded via UPI / bank transfer to the account details provided
• Shipping charges: Refunded only if the return is due to a quality defect or shipping error on our part

6. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos clearly showing the issue. We will arrange a free replacement or a full refund, including any shipping charges paid.

7. Exchange Policy

Exchanges are subject to availability of the requested size or variant. If the requested item is unavailable, we will issue a refund instead. Exchange shipments take 5–7 business days from when the original return is received.

8. Failed Deliveries

If a courier is unable to deliver an order due to incorrect address, repeated unavailability of the recipient, or refusal to accept delivery, the order will be returned to us. Once received, we will refund the order amount minus the original shipping charge (and the COD handling fee if applicable). The refund will follow the standard timeline above.

9. Contact Us

For grievances regarding refunds or returns, please contact our Grievance Officer via the Grievance Redressal page.